| Members
of the BPM Council Advisory Board Include
J.
Ben Benjamin - Ben
has more than fifteen years of leadership in Business
Processes, CRM, Quality Assurance and, a proven track
record in Business Process Management.
Ben has Professional Certification in Business Process Management,
CRM, and Software Quality Engineering. He has been part of
several teams that implemented multi million-dollar CRM/BPM
projects from RFP, site visits, vendor selection, and implementation.
Ben is a senior member of the ASQ (American Society for Quality)
and a professional trainer and Facilitator. His experince
comprise Business
Process Management (BPM) and Process Re-engineering, Business
Process Management (BPM) Training,Project Management and
Business Analysis, Systems Integration/Platform Transition
and Software Quality Assurance Testing, Strategic Planning,
Customer Relationship Management (CRM) and Call Center/Campaign
Automation, New Product development and launching Data Warehouse
and Business Intelligence projects. He
has managed multidiscipline teams of both technical experts
and end users, supplying state of the art solutions to diverse
business systems requirements with a strong bias to personal
integrity and customer relationships.
Robert
T. Stacey - Originally started his career in Business
Process Management and the Data Processing fields designing
and building applications systems for companies in the transportation,
chemical and distribution business.
Became
involved in the the Business Process Management side of the
Direct Marketing business and was asked as a consultant to
develop a plan to help take the Children’s Book Division
of a multinational publisher into high gear. He masterminded
the application of the Business Process Management and information
processing applications to allow the company to run database
marketing and fulfillment applications to significantly increase
its business volume.
He
became an expert in information processing for marketing purposes
and in the early seventies founded an Information Processing
Services Company devoted solely to providing information processing
services to the Direct Marketing industry in Canada and the
United States. The company went on to become a leader and innovator
in the field and introduced new and innovative information
processing techniques and standards in information processing
and predictive modelling to the Canadian marketplace.
His
company developed CRM applications for product syndicators
and clients in national retail chains, Direct Marketing, and
Oil Company Product Merchandising. The company serviced a wide
range of clients including credit card companies, banks and
publishers.
Having spent
much of his time helping marketers use information to sell
more product, he decided to concentrate on the marketing aspects
of the business.
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He
sold his company to a multinational service provider 1987 and
began consulting to corporations and advertising agencies who
needed help in developing database marketing strategies and
support systems.
He has writing dozens of columns on the subject of Relationship
Marketing in US and Canadian direct marketing publications and
taught the subject at industry conventions and seminars as well
as at York University's Faculty of Administrative Studies in Toronto.
He also developed a course on the subject under contract to a National
Post Office.
He became involved with setting up Database Marketing programs
for a national clothing retailer while in the process of building
a Direct Solutions Group for a major advertising company. During
that time he also developed database marketing promotional programs
for a national Tourism Development program. At another multinational
agency he developed Relationship marketing programs with for a
major subsidiary, pitching
new business and developing relationship-marketing programs for
a major brewing client.
In
the mid 90's he was asked by a Multinational Bank to set
up the Database Marketing unit. He introduced new methods
of business processing and measurement to the Bank in order
to leverage information about customers and prospects into
viable Relationship Marketing programs. He was responsible
for the development of Relationship Marketing programs and
information processing methodologies to support relationship
marketing including neural net processing and predictive
modelling.
He
was Director of Relationship Marketing at a national Retail
chain. Over the past several years he has focused on teaching
both Business Process Management and Relationship Marketing
in various parts of the world. He has served on the boards
of several startup firms. Along the way he has found the time
to helped engineer the success of Communications companies
in various parts of the world. He is a capable facilitator
who knows how to help people learn fast.
Mr.
Peter Rochon - Peter earned his stripes in BPM over the
past several years. He has coached executives in enterprises
such as GM, Honda, Kia, BMW, Daimler Chrysler to name a few.
On the product side, Peter was formerly an award winning
sales executive with BMW, a Product Specialist with Yamaha
and also Director of Sales and Marketing with Sennheiser
. Peter is a graduate of the Disney University Professional
Development Program.
Other Advisory Board members include:
Michael
Alemu
Michael
G. Hall
Thomas L. Hutton
Peter
Ochocinski
Rahul
Sabharwal
Aubrey
Tozer
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