BPM Council Business Process Management Certification

BPM CERTIFICATION - PROGRAM DETAILS

1. Become Certified in Business Process Management
2. How BPM Certification Will Make a Difference in Your Enterprise
3. The BPM Certification Process
4. Course Leadership
5. Who Should Attend
6. Program Content

7. Accreditation
8. Who Attends Professional Certification Programs
9. Cost and Scheduling to Attend
10. Registration

BPM practices are not exclusive to one industry or one particular area of business. They are the universal principles that define successful individuals and organizations.

* Full Training and Certification in one total package
* Full access to all online training system features and functions
* Full access to library of additional resources for study and implementation
* Full access to printable templates and guides

1. BECOME CERTIFIED IN BUSINESS PROCESS MANAGEMENT (P.BPM) AND HELP TRANSFORM YOUR ORGANIZATION

√ Understand why Relationship Management needs effective BPM
√ Create adaptable processes
√ Improve business performance
√ Align your processes and technologies
√ Enable sustainable human change
√ Implement continuous learning
√ Grow a process-oriented enterprise
√ Discover what other organizations have done to manage processes effectively
√ Gain cross-organizational acceptance of process and personal change
√ Learn what to do and what to avoid in every step
√ See why Business Process Management is an inevitable trend that won’t go away

2. HOW BPM WILL MAKE A DIFFERENCE IN YOUR ENTERPRISE

Benefits of BPM

√ Avoiding costs, saving costs, generating revenue, consistent/quality service delivery, protecting revenues, avoiding attrition, increasing customer satisfaction, customer retention, customer loyalty, creating value for customers and stakeholders, evaluating the value of output, enhanced performance from workforce, higher profitability, speed to ROI, performance improvements.

√ BPM is about taking control of complete processes all the way to and from the customer and end-to-end (cross company, LOB, dept.). Collaboration of work activities that create and deliver value to stakeholders and customers.

√ The BPM approach looks at products and service delivery from a customer-experience point of view and helps to build predictable, controllable, sustainable quality processes.

√ Deliver quality projects within time and budget.

- Gain Visibility
- Standardization of processes
- Compliance
- Process Integration

- Process Automation
- Build Flexibility
- Exception Handling
- Promote Teamwork

"BPM gives organizations the ability to cut operational costs at a time when the economic downturn makes it increasingly difficult to boost revenue. BPM enables government agencies to dismantle obsolete bureaucratic divisions by cutting the labour and paper intensive inefficiency from manual, back-end processes. Faster and auditable processes allow employees to do more in less time, reducing paper use as well as administrative overhead and resources." – Aberdeen Group

BPM can improve

√ working conditions
√ quality of product and service delivery
√ processes and procedures
√ training
√ participation in decision making
√ operating structures
√ two-way communications
√ performance related incentives
√ role and expectation with purpose
√ efficiency in Service, Sales and Marketing execution
√ productivity/capacity
√ risk minimization
√ brand building
√ real-time marketing
√ accountability
√ employee satisfaction

√ reporting accuracy
√ projection and prediction
√ brand perception
√ savings in Service, Sales and Marketing costs
√ profit margins
√ speed to market
√ collaboration
√ process bottleneck reductions
√ non-value added activities reductions
√ repetitive testing reductions
√ effectiveness of Service, Sales and Marketing decisions
√ staff retention
√ Supplier, Partner, Vendor relationships
√ project implementation times
√ focus on organizational strategy

3. THE BPM CERTIFICATION PROCESS

Attaining the BPM designation is based on educational background, work experience and the completion of a multi-part curriculum.

The route to certification follows a learning path that provides for levelling the playing field of required BPM knowledge within the group itself.

The sessions are divided into separate yet integrated learning and discussion experiences with senior executives on the mentoring team who have been handpicked for each particular certification session.

To continue the dialogue with delegates and to ensure that the P.BPM retains current value, periodic Teleconferences, Web Conference workshops as post graduate sessions to refresh knowledge, obtain feedback from the field and introduce new concepts as they emerge. You truly become part of a network of unique individuals who acquire this BPM knowledge.

BPM Council Certification testing uses a competency-based method in our Certification process. We believe that our Certification method is one of the best in the world.

Certification is granted for the program by achieving a minimum score of 90% in the online certification exam. Persons taking the exams must apply the techniques and methods used in the training to real case studies to prove they can actually do the work. The attendee is entitled to 2 hours of follow-up phone consultation with the facilitators to complete the assignments. Once the tests are scored and learning has been confirmed, attendees receive a certificate in BPM and the P.BPM designation is conferred to certify capabilities and knowledge.

Our objective is to make the very best educational resources available to everyone interested in expanding their skills in Business Process Management. We are committed to serving the BPM community at large with the best educational material possible.

As regards to certification recognition - The BPM community at large is currently fragmented but this is a natural situation that precedes a more cohesive BPM community that will soon emerge. The BPM Council will continue to support the process community as we seek to help individuals and enterprises achieve new milestones in Business Process Management. We have multiple discussions underway regarding expanding our Certification program into formally accredited academic programs and eventually moving our Certification program into a non-profit Process Community for ongoing development and administration.

Certification recognition is a process of organizations understanding the goals and objectives of the BPM council and that the content provided to trainees is done by instructors with years of experience in the field who have a solid reputation and background including superb training skills in Business Process Management.

4. COURSE LEADERSHIP

Head Trainer and Facilitator - J. Ben Benjamin has more than fifteen years of leadership in Business Processes, CRM, Quality Assurances and, a proven track record in Business Process Management. He is professionally trained as a trainer.

Ben has Professional Certification in Business Process Management, CRM, and Software Quality Engineering. He has been part of several teams that implemented multi million-dollar CRM/BPM projects from RFP, site visits, vendor selection, and implementation. Ben is a senior member of the ASQ (American Society for Quality). He is a senior member of the BPM Council Advisory Board.

Ben has experience in workflow development, product launch processes and has an intimate knowledge of Lean Six Sigma, TQM, BPI, CMM and Process re-engineering. He is an experienced leader with detailed expertise in Financial, Insurance, Telecommunications, Retail and e-commerce to name a few. Ben lives and practices BPM every day. His years of experience have guided him in his development of an exclusive BPM/CRM framework which advances the state of the art of BPM/CRM and business performance. UnifiedBPM is the framework is used extensively throughout the program to develop business performance criteria.

Ben conducts Certification training with a handpicked group of senior executives from the Fortune 500 companies. They share years of experience and work in the trenches in BPM. They know how to coach and communicate. They are men and women with a passion to share knowledge and mentor attendees through the BPM journey.

5. WHO SHOULD ATTEND

√ IT and Business executives involved with BPM initiatives
√ Business and systems analysts
√ Chief Process Officers and BPM project managers
√ Business process owners
√ Strategy, Operations, Finance and Compliance leaders
√ Quality management and QA officers
√ HR and change management executives
√ Executives involved in CRM
√ Strategic Planning Officers
√ Managers and executives who need to understand BPM
√ Business/Systems Analysts
√ Line Managers responsible for Change Management
√ Change agents involved with moving to a Real-Time enterprise
√ Executives developing strategic plans for managing business events and measuring business performance
√ Business Process Analysts
√ Business Process Implementers
√ Business Process Integrators
√ Project Managers
√ Change Managers
√ Solution Specialists

6. PROGRAM CONTENT

Section 1 - Introduction to BPM

What You Will Learn

√ What is Business Process Management (BPM)?
√ Overview of critical BPM and CRM principles
√ What is Customer Relationship/Customer Experience Processes (CRP)?
√ Overview of BPM Driven CRM Framework
√ Why BPM is a Lifeblood for CRM and Business Performance?
√ Who are the Customers?
√ Why BPM?
√ Process Road map.
√ Key Principles of BPM.
√ How BPM works.
√ Who is Responsible for BPM?
√ BPM and other Process Methodologies (Six Sigma, Process Re-engineering, etc.)
√ How can BPM makes a difference to your business?
√ BPM benefits/opportunities/improvements.
√ Phases of BPM.
√ Why are Processes ignored?
√ Customer Experience Driven Processes and Case Study 1.

√ Linking the Key Process/Performance areas (KP/PA) with BPM

– Customer Experience
– Key Performance Indicators
– Customer Feedback
– Quality Assurance
– Customer Centric Metrics
– Improvement/Implementation

– Market Place
– Internal Requirements
– Stakeholders
– Business Performance
– Customer/Employee Touch Points
– Business Functions

√ Linking CRM to BPM
√ Where to use BPM
√ Who is responsible for BPM? (Roles and Responsibilities)
√ BPM and industry best practices

Section 2 - Tools, Techniques, Implementation and Managing of BPM in your organization

What You Will Learn

√ Operationalizing the KP/PA and BPM
√ How to start a BPM Project
√ Dealing with Changes
√ Characteristics of Processes
√ Process Tools and Techniques
√ Process Requirements
√ Process Analysis – Possibilities and Pitfalls
√ Developing Process with Best Practices
√ Process Mapping and Documentation
√ Process Modeling
√ Process Design/Redesign
√ Implementation

√ Customer Impact
√ Process Design/Redesign
√ Process Optimization/Automation
√ Workflow
√ Organizational Performance Areas
√ Building Quality into:
√ Policies
√ Procedures
√ Standards
√ Processes
√ Product/Service
√ Organizational Behaviour
√ BPM Case studies

7. ACCREDITATION: FORMAL ACCREDITATION THROUGH BPM COUNCIL

Credits and Awards

TYPE	AWARD	AUTHORITY
BPM Council Continuing Education Units	P.BPM Professional Designation and Certificate.	BPM Council Registry

8. ORGANIZATIONS WHO ATTEND THIS AND OTHER PROFESSIONAL CERTIFICATION PROGRAMS THROUGH OUR AFFILIATES

A.C. Nielsen Company, Aim Trimark, Allstream, ATI Technologies Inc., Aruba Tourism Authority, Avaya, Bell Canada, BMO Financial Group, BMW Japan Finance Corp., Canada Post Corporation, Canada Trust, Carlson Marketing Group, CIBC, DuPont, Enbridge Consumers Gas, Environics Research Group, Envision Credit Union, Fidelity Investment, Forum Research Inc., Foster Parents Plan, GlaxoSmithKline, IBM, IPSOS-Reid, Microsoft, Pennsylvania College of Technology, PostLinx Corp., Rogers Wireless Communication, Royal & SunAlliance, Scotiabank, Sears, Source Medical Corporation, Synovate, Talvest Fund Management, TD Waterhouse Investor Services Inc., Toronto Stock Exchange, Toyota, Universal Studios, USC Education Savings Plans, US Air Force, World Vision, Xerox and many other Fortune 1,000 companies.

9. COST AND SCHEDULING TO ATTEND

There are three methods available to take the program to become certified.

Method	Details
1. Online On Demand This program gives you immediate access to the training you need. All you require is an Internet Connection, Headphones or Speakers and a Browser. Completion of the program and final exam provides full BPM Certification.	Available as an OnLine service that delivers the full competency-based certification experience! It's available where you want it and when you want it in the comfort of your own home or office. Learn at your own pace. Competency-based Certification, Online, On-Demand, anywhere you have an Internet connection! Work at your own pace, on your on time, anywhere you have an internet connection. Come and go as often as you like. The Certification program in Business Process Management (P.BPM) is available on-line on demand for a total of $ 799 for the educational program. The program comprises a number of modules as well as various exercises and assignments. Your total time for the entire course will be about 15 hours. The course and the exam can be taken from anywhere in the world where you have an internet connection. Professional Certification is earned by completing the Certification Assessment and final exam at an Administration fee of $ 199. Upon successful completion of the exam and attaining the required level you are awarded the Professional Certification in Business Process Management and will be provided with the Business Process Management Certificate by mail. Total cost for the entire program is therefore $ 998 USD. Click here for payment arrangements.
2. LIve - in Person $ 1,995 or $ 1,795 if registered 25 days or more in advance	Takes place in person over 2 days in various cities. Check this page regularly as cities are added to the schedule. Completion of the program and final exam provides full BPM Certification. Material covered is shown under Program Content above. There is a test after each section. Cost of testing is included. Handouts are included. For a list of cities and dates schedule click here.
3. In-House Corporate Training	Using the same certification approach, The BPM Council also facilitates private training sessions to companies. If you can assemble 20 or more people from within your company or business associates, we will deliver the core curriculum at a location of your choosing. Call for rates.

To register, please contact Anian Sommers at 905 833 5497 or email registration@bpmcouncil.org