| BPM CERTIFICATION - PROGRAM DETAILS |
| 1. Become
Certified in Business Process Management 2. How BPM Certification Will Make a Difference in Your Enterprise 3. The BPM Certification Process 4. Course Leadership 5. Who Should Attend 6. Program Content ![]() 7. Accreditation 8. Who Attends Professional Certification Programs 9. Cost and Scheduling to Attend 10. Registration |
BPM
practices are not exclusive to one industry or one particular
area of business. They are the universal principles that define
successful individuals and organizations. |
| * Full Training and Certification
in one total package * Full access to all online training system features and functions * Full access to library of additional resources for study and implementation * Full access to printable templates and guides |
| 1. BECOME CERTIFIED IN BUSINESS PROCESS MANAGEMENT (P.BPM) AND HELP TRANSFORM YOUR ORGANIZATION |
| √
Understand why Relationship Management needs effective BPM √ Create adaptable processes √ Improve business performance √ Align your processes and technologies √ Enable sustainable human change √ Implement continuous learning √ Grow a process-oriented enterprise √ Discover what other organizations have done to manage processes effectively √ Gain cross-organizational acceptance of process and personal change √ Learn what to do and what to avoid in every step √ See why Business Process Management is an inevitable trend that won’t go away |
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| 2. HOW BPM WILL MAKE A DIFFERENCE IN YOUR ENTERPRISE |
| Benefits
of BPM
|
| √ Avoiding
costs, saving costs, generating revenue, consistent/quality service
delivery, protecting revenues, avoiding attrition, increasing customer
satisfaction, customer retention, customer loyalty, creating value
for customers and stakeholders, evaluating the value of output,
enhanced performance from workforce, higher profitability, speed
to ROI, performance improvements. √ BPM is about taking control of complete processes all the way to and from the customer and end-to-end (cross company, LOB, dept.). Collaboration of work activities that create and deliver value to stakeholders and customers. √ The BPM approach looks at products and service delivery from a customer-experience point of view and helps to build predictable, controllable, sustainable quality processes. √ Deliver quality projects within time and budget.
|
"BPM
gives organizations the ability to cut operational costs at a time
when the economic downturn makes it increasingly difficult to boost
revenue. BPM enables government agencies to dismantle obsolete
bureaucratic divisions by cutting the labour and paper intensive
inefficiency from manual, back-end processes. Faster and auditable
processes allow employees to do more in less time, reducing paper
use as well as administrative overhead and resources." –
Aberdeen Group |
| BPM
can improve
|
| √
working conditions √ quality of product and service delivery √ processes and procedures √ training √ participation in decision making √ operating structures √ two-way communications √ performance related incentives √ role and expectation with purpose √ efficiency in Service, Sales and Marketing execution √ productivity/capacity √ risk minimization √ brand building √ real-time marketing √ accountability √ employee satisfaction |
√
reporting accuracy √ projection and prediction √ brand perception √ savings in Service, Sales and Marketing costs √ profit margins √ speed to market √ collaboration √ process bottleneck reductions √ non-value added activities reductions √ repetitive testing reductions √ effectiveness of Service, Sales and Marketing decisions √ staff retention √ Supplier, Partner, Vendor relationships √ project implementation times √ focus on organizational strategy |
| 3. THE BPM CERTIFICATION PROCESS |
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As regards to certification recognition - The BPM community at large is currently fragmented but this is a natural situation that precedes a more cohesive BPM community that will soon emerge. The BPM Council will continue to support the process community as we seek to help individuals and enterprises achieve new milestones in Business Process Management. We have multiple discussions underway regarding expanding our Certification program into formally accredited academic programs and eventually moving our Certification program into a non-profit Process Community for ongoing development and administration. Certification recognition is a process of organizations understanding the goals and objectives of the BPM council and that the content provided to trainees is done by instructors with years of experience in the field who have a solid reputation and background including superb training skills in Business Process Management. |
| 4. COURSE LEADERSHIP |
Head Trainer and Facilitator - J. Ben Benjamin has more than fifteen years of leadership in Business Processes, CRM, Quality Assurances and, a proven track record in Business Process Management. He is professionally trained as a trainer. Ben has Professional Certification in Business Process Management, CRM, and Software Quality Engineering. He has been part of several teams that implemented multi million-dollar CRM/BPM projects from RFP, site visits, vendor selection, and implementation. Ben is a senior member of the ASQ (American Society for Quality). He is a senior member of the BPM Council Advisory Board. Ben has experience in workflow development, product launch processes and has an intimate knowledge of Lean Six Sigma, TQM, BPI, CMM and Process re-engineering. He is an experienced leader with detailed expertise in Financial, Insurance, Telecommunications, Retail and e-commerce to name a few. Ben lives and practices BPM every day. His years of experience have guided him in his development of an exclusive BPM/CRM framework which advances the state of the art of BPM/CRM and business performance. UnifiedBPM is the framework is used extensively throughout the program to develop business performance criteria. Ben conducts Certification training with a handpicked group of senior executives from the Fortune 500 companies. They share years of experience and work in the trenches in BPM. They know how to coach and communicate. They are men and women with a passion to share knowledge and mentor attendees through the BPM journey. |
| 5. WHO SHOULD ATTEND |
√ IT
and Business executives involved with BPM initiatives |
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| 6. PROGRAM CONTENT |
| Section 1 - Introduction to BPM |
| What
You Will Learn √ What is Business Process Management (BPM)? √ Overview of critical BPM and CRM principles √ What is Customer Relationship/Customer Experience Processes (CRP)? √ Overview of BPM Driven CRM Framework √ Why BPM is a Lifeblood for CRM and Business Performance? √ Who are the Customers? √ Why BPM? √ Process Road map. √ Key Principles of BPM. √ How BPM works. √ Who is Responsible for BPM? √ BPM and other Process Methodologies (Six Sigma, Process Re-engineering, etc.) √ How can BPM makes a difference to your business? √ BPM benefits/opportunities/improvements. √ Phases of BPM. √ Why are Processes ignored? √ Customer Experience Driven Processes and Case Study 1. |
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√
Linking the Key Process/Performance areas (KP/PA) with BPM
√ Where to use BPM √ Who is responsible for BPM? (Roles and Responsibilities) √ BPM and industry best practices |
| Section 2 - Tools, Techniques, Implementation and Managing of BPM in your organization |
What
You Will Learn
|
| 8. ORGANIZATIONS WHO ATTEND THIS AND OTHER PROFESSIONAL CERTIFICATION PROGRAMS THROUGH OUR AFFILIATES |
| A.C. Nielsen Company, Aim Trimark, Allstream, ATI Technologies Inc., Aruba Tourism Authority, Avaya, Bell Canada, BMO Financial Group, BMW Japan Finance Corp., Canada Post Corporation, Canada Trust, Carlson Marketing Group, CIBC, DuPont, Enbridge Consumers Gas, Environics Research Group, Envision Credit Union, Fidelity Investment, Forum Research Inc., Foster Parents Plan, GlaxoSmithKline, IBM, IPSOS-Reid, Microsoft, Pennsylvania College of Technology, PostLinx Corp., Rogers Wireless Communication, Royal & SunAlliance, Scotiabank, Sears, Source Medical Corporation, Synovate, Talvest Fund Management, TD Waterhouse Investor Services Inc., Toronto Stock Exchange, Toyota, Universal Studios, USC Education Savings Plans, US Air Force, World Vision, Xerox and many other Fortune 1,000 companies. |
| 9. COST AND SCHEDULING TO ATTEND |
| Method | Details |
1. Online On Demand |
Available as an OnLine service that delivers
the full competency-based certification experience! It's available where you want it and when you want it in the comfort of your own home or office. Learn at your own pace. Competency-based Certification, Online, On-Demand, anywhere you have an Internet connection! Work at your own pace, on your on time, anywhere you have an internet connection. Come and go as often as you like. The Certification program in Business Process Management (P.BPM) is available on-line on demand for a total of $ 799 for the educational program. The program comprises
a number of modules as well as various exercises and assignments.
Your total time for the entire course will be about 15 hours. Professional
Certification is earned by completing the Certification Assessment
and final exam at an Administration fee of $ 199. Upon
successful completion of the exam and attaining the required level
you are awarded the Professional Certification in Business
Process Management and will be provided with the Business
Process Management Certificate by mail. |
2. LIve - in Person $ 1,995 or $ 1,795 |
Takes place in person over 2 days in various cities. Check this page regularly as cities are added to the schedule. Completion of the program and final exam provides full BPM Certification. Material covered is shown under Program Content above. There is a test after each section. Cost of testing is included. Handouts are included. For a list of cities and dates schedule click here. |
3. In-House
Corporate Training |
Using the same certification approach, The BPM Council also facilitates private training sessions to companies. If you can assemble 20 or more people from within your company or business associates, we will deliver the core curriculum at a location of your choosing. Call for rates. |
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| The BPM Council Providing the Very Best in Business Process Management Education - Training - Certification |
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The BPM Council For detailed program information contact below administration@bpmcouncil.org |
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