The BPM Council |
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| BPM CERTIFICATION - ONLINE ON DEMAND- PROGRAM DETAILS |
| 1. Become
Certified in Business Process Management 2. How BPM Certification Will Make a Difference in Your Enterprise 3. The BPM Certification Process 4. Course Leadership 5. Who Should Attend 6. Program Content  7. Accreditation 8. Who Attends Professional Certification Programs 9. Cost and Scheduling to Attend 10. Registration |
BPM
practices are not exclusive to one industry or one particular
area of business. They are the universal principles that
define successful individuals and organizations. |
* Full Training
and Certification in one total package |
| 1. BECOME CERTIFIED IN BUSINESS PROCESS MANAGEMENT (P.BPM) AND HELP TRANSFORM YOUR ORGANIZATION |
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Understand why Relationship Management needs effective BPM √ Create adaptable processes √ Improve business performance √ Align your processes and technologies √ Enable sustainable human change √ Implement continuous learning √ Grow a process-oriented enterprise √ Discover what other organizations have done to manage processes effectively √ Gain cross-organizational acceptance of process and personal change √ Learn what to do and what to avoid in every step √ See why Business Process Management is an inevitable trend that won’t go away |
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| 2. HOW BPM WILL MAKE A DIFFERENCE IN YOUR ENTERPRISE |
| Benefits
of BPM
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| √ Avoiding
costs, saving costs, generating revenue, consistent/quality
service delivery, protecting revenues, avoiding attrition,
increasing customer satisfaction, customer retention, customer
loyalty, creating value for customers and stakeholders, evaluating
the value of output, enhanced performance from workforce, higher
profitability, speed to ROI, performance improvements. √ BPM is about taking control of complete processes all the way to and from the customer and end-to-end (cross company, LOB, dept.). Collaboration of work activities that create and deliver value to stakeholders and customers. √ The BPM approach looks at products and service delivery from a customer-experience point of view and helps to build predictable, controllable, sustainable quality processes. √ Deliver quality projects within time and budget.
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"BPM gives organizations the
ability to cut operational costs at a time when the economic downturn
makes it increasingly difficult to boost revenue. BPM enables government
agencies to dismantle obsolete bureaucratic divisions by cutting
the labour and paper intensive inefficiency from manual, back-end
processes. Faster and auditable processes allow employees to do
more in less time, reducing paper use as well as administrative
overhead and resources." – Aberdeen Group |
| BPM Can Improve |
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working conditions √ quality of product and service delivery √ processes and procedures √ training √ participation in decision making √ operating structures √ two-way communications √ performance related incentives √ role and expectation with purpose √ efficiency in Service, Sales and Marketing execution √ productivity/capacity √ risk minimization √ brand building √ real-time marketing √ accountability √ employee satisfaction |
√
reporting accuracy √ projection and prediction √ brand perception √ savings in Service, Sales and Marketing costs √ profit margins √ speed to market √ collaboration √ process bottleneck reductions √ non-value added activities reductions √ repetitive testing reductions √ effectiveness of Service, Sales and Marketing decisions √ staff retention √ Supplier, Partner, Vendor relationships √ project implementation times √ focus on organizational strategy |
| 3. THE BPM CERTIFICATION PROCESS |
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Certification
Recognition - The BPM community at large is currently fragmented
but this is a natural situation that precedes a more cohesive BPM
community that will soon emerge. The BPM Council will continue to
support the process community as we seek to help individuals and
enterprises achieve new milestones in Business Process Management.
We have multiple discussions underway regarding expanding our Certification
program into formally accredited academic programs and eventually
moving our Certification program into a non-profit Process
Community for ongoing development and administration. Certification recognition is a process of organizations understanding the goals and objectives of the BPM council and that the content provided to trainees is done by instructors with years of experience in the field who have a solid reputation and background including superb training skills in Business Process Management. Read - The Importance of Certification |
| 4. COURSE LEADERSHIP |
Head Trainer and Facilitator - J. Ben Benjamin has more than fifteen years of leadership in Business Processes, CRM, Quality Assurances and, a proven track record in Business Process Management. He is professionally trained as a trainer. Ben has Professional Certification in Business Process Management, CRM, and Software Quality Engineering. He has been part of several teams that implemented multi million-dollar CRM/BPM projects from RFP, site visits, vendor selection, and implementation. Ben is a senior member of the ASQ (American Society for Quality). He is a senior member of the BPM Council Advisory Board. Ben has experience in workflow development, product launch processes and has an intimate knowledge of Lean Six Sigma, TQM, BPI, CMM and Process re-engineering. He is an experienced leader with detailed expertise in Financial, Insurance, Telecommunications, Retail and e-commerce to name a few. Ben lives and practices BPM every day. His years of experience have guided him in his development of an exclusive BPM/CRM framework which advances the state of the art of BPM/CRM and business performance. UnifiedBPM is the framework is used extensively throughout the program to develop business performance criteria. Ben conducts Certification training with a handpicked group of senior executives from the Fortune 500 companies. They share years of experience and work in the trenches in BPM. They know how to coach and communicate. They are men and women with a passion to share knowledge and mentor attendees through the BPM journey. |
| 5. WHO SHOULD ATTEND |
√ IT
and Business executives involved with BPM initiatives |
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| 6. PROGRAM CONTENT |
| Section 1 - Introduction to BPM |
| What
You Will Learn √ What is Business Process Management (BPM)? √ Overview of critical BPM and CRM principles. √ What atr Customer Relationship/Customer Experience Processes (CRP)? √ Overview of BPM Driven CRM Framework. √ Why BPM is a Lifeblood for CRM and Business Performance? √ Who are the Customers? √ Why BPM? √ The Process Road map. √ Key Principles of BPM. √ How BPM works. √ Who is Responsible for BPM? √ BPM and other Process Methodologies (Six Sigma, Process Re-engineering, etc.) √ How can BPM make a difference to your business? √ BPM benefits/opportunities/improvements. √ Phases of BPM. √ Why are Processes ignored? √ Customer Experience Driven Processes and Case Study. |
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Linking the Key Process/Performance areas (KP/PA) with BPM
√ Where to use BPM √ Who is responsible for BPM? (Roles and Responsibilities) √ BPM and industry best practices |
| Section 2 - Tools, Techniques, Implementation and Managing of BPM in your organization |
What
You Will Learn
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The
purpose of this kind of course structure is to provide an accelerated
method for associates to jump-start the type of thinking required
of people who are responsible for managing or designing processes
within the business environment. It's sitting shoulder to shoulder with seasoned/experienced executives who can talk about the real world in a way that the student/associate learns very quickly what he needs to know and to how to fill the gaps quickly. Become a BPM designated graduate who has fast-tracked the process of acquiring knowledge about the how-to of Business Process Management when practiced properly can enhance profitability almost anywhere in the organization. In the final analysis it's all about packing a lot of experience into a couple of days of accelerated learning and gaining competencies in Operationalizing BPM, Change Management, Characteristics of Processes, Process Tools and Techniques, Process Requirements, Process Analysis – Possibilities and Pitfalls, Developing Process with Best Practices, Process Mapping and Documentation, Process Modeling, Process Design/Redesign, Implementation, Process Design/Redesign, Process Optimization/Automation, Workflow, Organizational Behaviour, BPM Case study analysis and on and on. |
| 7. ACCREDITATION: FORMAL ACCREDITATION THROUGH BPM COUNCIL |
Accreditation is through the BPM Council itself whose course content has been prepared by certified Business Process Management professionals and practitioners who have trained many Fortune 500 companies and accredit students through the BPM Council on the basis of professional business knowledge obtained through BPM Council Courses. |
| 8. ORGANIZATIONS WHO ATTEND THIS AND OTHER PROFESSIONAL CERTIFICATION PROGRAMS THROUGH OUR AFFILIATES |
A.C. Nielsen Company, Aim Trimark, Allstream, ATI Technologies Inc., Aruba Tourism Authority, Avaya, Bell Canada, BMO Financial Group, BMW Japan Finance Corp., Canada Post Corporation, Canada Trust, Carlson Marketing Group, CIBC, DuPont, Enbridge Consumers Gas, Environics Research Group, Envision Credit Union, Fidelity Investment, Forum Research Inc., Foster Parents Plan, GlaxoSmithKline, IBM, IPSOS-Reid, Microsoft, Pennsylvania College of Technology, PostLinx Corp., Rogers Wireless Communication, Royal & SunAlliance, Scotiabank, Sears, Source Medical Corporation, Synovate, Talvest Fund Management, TD Waterhouse Investor Services Inc., Toronto Stock Exchange, Toyota, Universal Studios, USC Education Savings Plans, US Air Force, World Vision, Xerox and many other Fortune 500 companies. |
| 9. COST and SCHEDULING TO ATTEND ONLINE ONDEMAND |
This OnLine OnDemand service delivers the full competency-based certification experience! This program gives you immediate access to the training you need. All you require is an Internet Connection and a Browser. Completion of the program and final exam provides full BPM Certification. It's available where you want it and when you want it in the comfort of your own home or office. Learn at your own pace. Work at your own pace, on your on time, anywhere you have an internet connection. Come and go as often as you like. The Certification program in Business Process Management (P.BPM) is available for $ 799 for the educational program. Professional Certification is earned by completing the Certification Assessment and final exam at an Administration fee of $ 200. Upon successful completion of the exam and attaining the required level you are awarded the Professional Certification in Business Process Management and will be provided with the Business Process Management Certificate by mail. Total cost for the entire program is therefore $ 999 USD. The program comprises a number of modules and a compendium of presentations, exercises and assignments. Your total time for the entire course will be 15 to 25 hours depending on the learner. This accelerated program is designed especially for those who learn quickly online. The program comprises a compendium of presentations, exercises and assignments which may require an additional 10 hours of reading and learning depending on the learner. The course and the exam can be taken from anywhere in the world where you have an internet connection. What are people saying about our OnLine Program?
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