The BPM Council |
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| BPM CERTIFICATION - ONLINE ON DEMAND - PROGRAM DETAILS |
| 1. Become
Certified in Business Process Management 2. How BPM Certification Will Make a Difference in Your Enterprise 3. The BPM Certification Process 4. Course Leadership 5. Who Should Attend 6. Program Content 7. Accreditation 8. Who Attends Professional Certification Programs 9. Cost and Scheduling to Attend 10. Registration |
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BPM
practices are not exclusive to one industry or one particular
area of business. They are the universal principles that
define successful individuals and organizations. |
* Access to a network
with a wide range of professionals in BPM |
| 1. BECOME CERTIFIED IN BUSINESS PROCESS MANAGEMENT (P.BPM) AND HELP TRANSFORM YOUR ORGANIZATION |
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Understand why Relationship Management needs effective BPM √ Create adaptable processes √ Improve business performance √ Align your processes and technologies √ Enable sustainable human change √ Implement continuous learning √ Grow a process-oriented enterprise √ Discover what other organizations have done to manage processes effectively √ Gain cross-organizational acceptance of process and personal change √ Learn what to do and what to avoid in every step √ See why Business Process Management is an inevitable trend that won’t go away |
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| 2. HOW BPM WILL MAKE A DIFFERENCE IN YOUR ENTERPRISE |
| Benefits
of BPM
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| √ Avoiding
costs, saving costs, generating revenue, consistent/quality
service delivery, protecting revenues, avoiding attrition,
increasing customer satisfaction, customer retention, customer
loyalty, creating value for customers and stakeholders, evaluating
the value of output, enhanced performance from workforce, higher
profitability, speed to ROI, performance improvements. √ BPM is about taking control of complete processes all the way to and from the customer and end-to-end (cross company, LOB, dept.). Collaboration of work activities that create and deliver value to stakeholders and customers. √ The BPM approach looks at products and service delivery from a customer-experience point of view and helps to build predictable, controllable, sustainable quality processes. √ Deliver quality projects within time and budget.
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"BPM gives organizations the
ability to cut operational costs at a time when the economic downturn
makes it increasingly difficult to boost revenue. BPM enables government
agencies to dismantle obsolete bureaucratic divisions by cutting
the labour and paper intensive inefficiency from manual, back-end
processes. Faster and auditable processes allow employees to do
more in less time, reducing paper use as well as administrative
overhead and resources." – Aberdeen Group |
| BPM Can Improve |
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working conditions √ quality of product and service delivery √ processes and procedures √ training √ participation in decision making √ operating structures √ two-way communications √ performance related incentives √ role and expectation with purpose √ efficiency in Service, Sales and Marketing execution √ productivity/capacity √ risk minimization √ brand building √ real-time marketing √ accountability √ employee satisfaction |
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reporting accuracy √ projection and prediction √ brand perception √ savings in Service, Sales and Marketing costs √ profit margins √ speed to market √ collaboration √ process bottleneck reductions √ non-value added activities reductions √ repetitive testing reductions √ effectiveness of Service, Sales and Marketing decisions √ staff retention √ Supplier, Partner, Vendor relationships √ project implementation times √ focus on organizational strategy |
| 3. THE BPM CERTIFICATION PROCESS |
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Certification
Recognition - The BPM community at large is currently fragmented
but this is a natural situation that precedes a more cohesive BPM
community that will soon emerge. The BPM Council will continue to
support the process community as we seek to help individuals and
enterprises achieve new milestones in Business Process Management.
We have multiple discussions underway regarding expanding our Certification
program into formally accredited academic programs and eventually
moving our Certification program into a non-profit Process
Community for ongoing development and administration. Certification recognition is a process of organizations understanding the goals and objectives of the BPM council and that the content provided to trainees is done by instructors with years of experience in the field who have a solid reputation and background including superb training skills in Business Process Management. Read - The Importance of Certification |
| 4. COURSE LEADERSHIP |
Head Trainer and Facilitator - J. Ben Benjamin has more than twenty years of leadership in Business Processes, CRM, Quality Assurances and, a proven track record in Business Process Management. He is professionally trained as a trainer. Ben has Professional Certification in Business Process Management, CRM, and Software Quality Engineering. He has been part of several teams that implemented multi million-dollar CRM/BPM projects from RFP, site visits, vendor selection, and implementation. Ben is a senior member of the ASQ (American Society for Quality). He is a senior member of the BPM Council Advisory Board. Ben has experience in workflow development, product launch processes and has an intimate knowledge of Lean Six Sigma, TQM, BPI, CMM and Process re-engineering. He is an experienced leader with detailed expertise in Financial, Insurance, Telecommunications, Retail and e-commerce to name a few. Ben lives and practices BPM every day. His years of experience have guided him in his development of an exclusive BPM/CRM framework which advances the state of the art of BPM/CRM and business performance. UnifiedBPM is the framework is used extensively throughout the program to develop business performance criteria. Ben conducts Certification training with a handpicked group of senior executives from the Fortune 500 companies. They share years of experience and work in the trenches in BPM. They know how to coach and communicate. They are men and women with a passion to share knowledge and mentor attendees through the BPM journey. |
| 5. WHO SHOULD ATTEND THIS ONLINE ON DEMAND PROGRAM |
√ IT
and Business executives involved with BPM initiatives |
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| 6. PROGRAM CONTENT |
| Section 1 - Introduction to BPM |
| What
You Will Learn √ What is Business Process Management (BPM)? √ Overview of critical BPM and CRM principles. √ What are Customer Relationship/Customer Experience Processes (CRP)? √ Overview of BPM Driven CRM Framework. √ Why BPM is a Lifeblood for CRM and Business Performance? √ Who are the Customers? √ Why BPM? √ The Process Road map. √ Key Principles of BPM. √ How BPM works. √ Who is Responsible for BPM? √ BPM and other Process Methodologies (Six Sigma, Process Re-engineering, etc.) √ How can BPM make a difference to your business? √ BPM benefits/opportunities/improvements. √ Phases of BPM. √ Why are Processes ignored? √ Customer Experience Driven Processes and Case Study. |
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Linking the Key Process/Performance areas (KP/PA) with BPM
√ Where to use BPM √ Who is responsible for BPM? (Roles and Responsibilities) √ BPM and industry best practices |
| Section 2 - Tools, Techniques, Implementation and Managing of BPM in your organization |
What
You Will Learn
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The
purpose of this type of course structure is to provide an accelerated
method to jump-start the type of thinking required
of people who are responsible for managing or designing processes
within the business environment. It's sitting shoulder to shoulder with seasoned/experienced executives who can talk about the real world in a way that the student/associate learns very quickly what he needs to know and to how to fill the gaps quickly. Become a BPM designated graduate who has fast-tracked the process of acquiring knowledge about the how-to of Business Process Management when practiced properly can enhance profitability almost anywhere in the organization. In the final analysis it's all about learning and gaining competencies in Operationalizing BPM, Change Management, Characteristics of Processes, Process Tools and Techniques, Process Requirements, Process Analysis – Possibilities and Pitfalls, Developing Process with Best Practices, Process Mapping and Documentation, Process Modeling, Process Design/Redesign, Implementation, Process Design/Redesign, Process Optimization/Automation, Workflow, Organizational Behaviour, BPM Case study analysis and on and on. |
| 7. ACCREDITATION: FORMAL ACCREDITATION THROUGH BPM COUNCIL |
Accreditation is through the BPM Council whose course content has been prepared by certified Business Process Management professionals and practitioners who have trained many Fortune 500 companies and accredited students through the BPM Council on the basis of professional business knowledge obtained through BPM Council Program. |
| 8. ORGANIZATIONS WHO ATTEND THIS AND OTHER PROFESSIONAL CERTIFICATION PROGRAMS THROUGH OUR AFFILIATES |
A.C. Nielsen Company, Aim Trimark, Allstream, ATI Technologies Inc., Aruba Tourism Authority, Avaya, Bell Canada, BMO Financial Group, BMW Japan Finance Corp., Canada Post Corporation, Canada Trust, Carlson Marketing Group, CIBC, DuPont, Enbridge Consumers Gas, Environics Research Group, Envision Credit Union, Fidelity Investment, Forum Research Inc., Foster Parents Plan, GlaxoSmithKline, IBM, IPSOS-Reid, Microsoft, Pennsylvania College of Technology, PostLinx Corp., Rogers Wireless Communication, Royal & SunAlliance, Scotiabank, Sears, Source Medical Corporation, Synovate, Talvest Fund Management, TD Waterhouse Investor Services Inc., Toronto Stock Exchange, Toyota, Universal Studios, USC Education Savings Plans, US Air Force, World Vision, Xerox and many other Fortune 500 companies. |
| 9. COST and SCHEDULING TO ATTEND ONLINE ONDEMAND |
This OnLine OnDemand service delivers the full competency-based certification experience! The program gives you immediate access to the training you need. All you require is an Internet Connection and a Browser. Completion of the program and final exam provides full BPM Certification. It's available where you want it and when you want it in the comfort of your own home or office. Learn at your own pace. Work at your own pace, on your on time, anywhere you have an internet connection. Come and go as often as you like. Professional
Certification is earned by completing the Certification Assessment
and final exam. Upon successful
completion of the exam and attaining the required level you are
awarded the Professional Certification in Business Process Management
and will be provided with the Business Process Management Certificate
by mail. The curriculum comprises more than a dozen modules and a compendium of presentations, exercises and assignments. Total time for the entire course will be 15 to 25 hours depending on your particular learning characteristics. You can start and stop anytime at your discretion and you will have up to 60 days to complete the program. There are several assignments to be submitted to our head trainers for assessment. Passing grade is 90%. We do not publish or distribute marks. Your Certification depends on your answers to the questions in the exercises as well as completing the assignments, which will be marked by our head trainers. An exam is also taken through our secure online facility. During the entire program you’ll have access to our facilitators for coaching if necessary OnLine to help you in understanding/completing the assessments. No news is good news on this program. As you send in assignments, you should continue the course. We'll be reviewing your results. If it looks like you are having a problem along the way, we'll certainly be in touch with you. If things are going well, you will not need a lot of feedback from the head facilitator. You have the opportunity to open a dialogue for coaching purposes with our facilitators anywhere along the way through our live Help buttons on our web site. This is a comprehensive high impact program and we want to help you succeed. Your Certification depends on your answers to the questions in the exercises as well as completing the assignments, which will be marked by our head trainers. What do people say about our OnLine Program?
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This Program is also available in the Premium Edition which includes the MLearnPad™
Click here for information on the Premium Certification Program
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